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Privacy Policy

Welcome to LemProposal (“LemProposal”, “we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit LemProposal.com, use our platform, create an account, or interact with our services.

By accessing or using LemProposal, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

1. About LemProposal

LemProposal is an AI-powered proposal generation system created by Pearl Lemon Group. Our platform analyzes sales conversations, transcripts, notes, and related content to generate professional sales proposals, reports, and insights.

This Privacy Policy applies to:

  • LemProposal.com
  • The LemProposal web app
  • Any related tools, integrations, plugins, or mobile access points
  • Customer support interactions
  • Marketing communications related to LemProposal

2. Information We Collect

We collect the information necessary to provide our services, improve user experience, and maintain platform security. The type of data we collect depends on how you interact with LemProposal.

2.1 Information You Provide Directly

These are the details you voluntarily share with us when using the platform:

Account Information

  • Full name
  • Email address
  • Password (securely hashed and encrypted)
  • Company name (optional)
  • Job title (optional)

Sales Call Data

Because our platform generates proposals from conversation analysis, you may upload or input:

  • Sales call transcripts
  • Meeting notes
  • Audio transcriptions
  • Client details shared within those transcripts

We do not use the content of your transcripts to train our AI models unless you explicitly opt-in.

Payment Information

If you upgrade to a paid plan, our payment processor (Stripe or another PCI-compliant provider) collects:

  • Cardholder name
  • Billing address
  • Payment card details
    We never store or have access to your full credit card number.

Support Requests

When contacting support, you might share:

  • Chat logs
  • Email communications
  • Screenshots
  • Technical information about your device

2.2 Information Automatically Collected

When you use LemProposal, we automatically gather certain technical and usage data to maintain security and optimize performance.

This includes:

Device & Technical Data

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Time zone settings

Usage Data

  • Pages visited
  • Time spent on each page
  • Features used
  • Interaction logs within the app
  • Error reports and diagnostics

Cookies & Tracking Technologies

We use cookies to:

  • Identify your session
  • Remember preferences
  • Improve platform performance
  • Deliver personalized content
  • Enhance security

You can control cookie preferences through your browser settings.

3. How We Use Your Information

We process your data to operate the service effectively and deliver a seamless user experience.

3.1 Providing Our Services

We use your data to:

  • Create and manage your account
  • Generate AI-powered proposals
  • Personalize proposals based on your calls and conversations
  • Sync your content with integrated tools
  • Provide analytics, insights, and recommendations

3.2 Platform Improvement

We analyze usage patterns to:

  • Enhance platform performance
  • Fix technical issues
  • Develop new features
  • Improve AI accuracy
  • Optimize user flows

3.3 Communication

We may send:

  • Account-related notifications
  • Security alerts
  • Billing updates
  • Feature announcements
  • Support responses

You can unsubscribe from non-essential emails at any time.

3.4 Security & Fraud Prevention

We process data to:

  • Detect suspicious activity
  • Prevent unauthorized access
  • Comply with legal requirements
  • Maintain system integrity

3.5 Legal Compliance

We may process or disclose data to satisfy:

  • Regulatory obligations
  • GDPR and CCPA requirements
  • Law enforcement requests (when legally required)

4. How We Share Your Information

We do not sell your personal information.
 We only share data when it’s necessary for service delivery, legal compliance, or platform functionality.

4.1 Service Providers

We work with trusted partners who help us run LemProposal, such as:

  • Hosting providers (e.g., AWS)
  • Payment processors (e.g., Stripe)
  • Email delivery platforms
  • Customer support tools
  • Security and monitoring platforms

These partners are contractually obligated to protect your data.

4.2 Integration Partners

If you connect LemProposal to other tools (Gmail, Google Drive, CRM platforms), we share data as necessary to enable those integrations—only with your permission.

4.3 Legal Obligations

We may disclose your data if required to:

  • Comply with law enforcement
  • Respond to legal claims
  • Protect our rights, users, or property

4.4 Business Transfers

If LemProposal is acquired, merged, or involved in a sale, your data may be transferred to the new owner, who must continue to honor this Privacy Policy.

5. Data Storage & Security

We take security seriously. We use multiple layers of protection to safeguard your information.

5.1 Data Storage

Your data is stored on secure servers using:

  • Encrypted storage
  • Access-controlled data centers
  • Industry-standard cloud infrastructure

5.2 Security Measures

We employ:

  • SSL/TLS encryption
  • Role-based access controls
  • Regular security audits
  • Firewalls and intrusion detection
  • Routine vulnerability testing

5.3 Data Retention

We keep your data only as long as necessary for:

  • Account operation
  • Legal compliance
  • Business needs

You can request account deletion at any time, and your data will be permanently removed unless legal obligations require retention.

6. Your Rights

Depending on your location, you may have specific rights regarding your data.

6.1 GDPR Rights (EU & UK Users)

You have the right to:

  • Access your data
  • Request corrections
  • Request deletion (right to be forgotten)
  • Restrict processing
  • Request data portability
  • Withdraw consent

6.2 CCPA Rights (California Residents)

You have the right to:

  • Know what personal data we collect
  • Request deletion
  • Opt out of data sharing (we do not sell data)
  • Access your information

6.3 Exercising Your Rights

To make a request, contact us at:

📧 [email protected]

We may verify your identity before fulfilling requests.

7. Children’s Privacy

LemProposal is not intended for anyone under 16.
We do not knowingly collect personal information from children. If we discover such data, we will delete it promptly.

8. International Data Transfers

Because we operate globally, your data may be transferred to servers located outside your country.
 When we transfer data internationally, we follow applicable data protection laws and use safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Privacy Shield principles (where applicable)
  • Industry-standard encryption

9. Third-Party Links

LemProposal may contain links to websites we don’t operate.
 We are not responsible for the privacy practices of third-party sites.
 We encourage you to review their privacy policies before interacting with them.

10. AI & Data Usage

Because LemProposal uses artificial intelligence, we want to be transparent about how your content interacts with our models.

We DO:

  • Use your transcripts to generate your proposals
  • Temporarily process your data to deliver your output
  • Securely store your documents within your account

We DO NOT:

  • Use your transcripts to train our AI models without explicit consent
  • Sell or share your call data with advertisers
  • Expose your raw transcript data to third parties

Optional AI Improvements

You may be offered the ability to opt-in to allow anonymized data to help improve our AI performance.
This is 100% optional.

11. Cookies & Tracking Technologies

We use cookies to:

  • Keep you logged in
  • Save preferences
  • Enhance platform functionality
  • Analyze site traffic
  • Improve marketing performance

You can disable cookies in your browser, although some features may not work properly without them.

12. Data Deletion & Account Closure

You may request to delete your account at any time by emailing
 📧 [email protected]

Upon deletion:

  • All personal data will be permanently erased
  • All proposal data, transcripts, and call content will be removed
  • Backups will be overwritten on the next cycle (usually within 30–90 days)

We may retain minimal information as legally required (e.g., invoices, payment records).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
 When changes occur, we will:

  • Update the “Last Updated” date
  • Notify you by email or dashboard alert (for major updates)

Continued use of LemProposal after updates signifies acceptance of the revised policy.

14. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, reach out anytime.

📧 Email: [email protected]
 🌐 Website: lemproposal.com
 🏢 Company: Pearl Lemon Group